Most shipping delays have been observed when the addresses provided are incomplete or having insufficient landmark or correct pincodes which make the packages lose track when in transit.
There have been cases when courier boys are not allowed to pass a certain entry checkpoint in office, society, instiitution or hospital for completeing deliveries due to sucurity. So such packages are marked undelivered and they stay with the courier till next action is provided. We request you to kindly inform and direct a concerned person to accept deliveries when you are not available on premises.
Though 95% of the locations in India can be serviced with in 7 days easily, there are still certain pin codes which have very thin reachability and serviceability. So in such cases, the orders may take little extra time pertaining to local issues or situations of particular city/state.
We do follow all guidelines of state which are laid down by government bodies of the state for transportation, so in case of any unexpected change in local govt regulations, couriers may experience process slowdown and hence delay in delivery of such orders may be experienced. Though this is a vary rare scenario, but such orders cannot be cancelled till they move forward to you or till they are returned back to us. They are considered as stuck.
Please contact us for assistance if your package is delayed due to such issues. We will help you. For any assistance regarding your order please email us at support@southport.in or call us at 1800-11-9777 or open a help ticket here