Our team works behind the scenes to the best of knowledge and ability to provide you the best shipping option available for your location so it can reach your doorstep without concerns. But there can be instances when you may sometimes experience an unexpected delay, but there is nothing to ever worry about. Your money with us is completely safe and please don't ever doubt our credibility or working. We have our process and every order is given proper importance.
You can always remain assured about South Port as we are a 100% legit business working online since 2013, taking forward the legacy of generations in retail & distribution established 1975.
General reasons for dispatch delays are:
- Model mismatch in the order (incompatible accessory)
- Condition of the item (only for unbox or demo products)
- Orders which require pre dispatch quality checks
- Express shipping not available at your pin code
- Lithium products or stand alone battery powerbanks
- Missing address or contact details, pin code issue
- Unable to connect with customer for clarification
- Order is flagged by risk team, payment issues
- Any other fulfillment related query
In these type of cases, mostly we connect you through a WhatsApp text which is least disturbing and mild. We just clarify any inline order concerns, only after which we ship them. If the issue is not resolved, or if we couldn't reach you, we put the order to hold till we can further work and retry connecting with you through other modes. We cancel the order and refund the amounts after 7-10 days of inactivity to such cases.
Please contact us for assistance if your package is delayed due to such issues. We will help you. For any assistance regarding your order please email us at support@southport.in or open a help ticket here